Complaints Handling Procedure​

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At MKK Lion Contracts, we are committed to providing the highest quality advice and service. We acknowledge however that there may be occasions where mistakes can be made.

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So that it's transparent:

We are not regulated by the Royal Institution of Chartered Surveyors at present,​

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If you feel we have made a mistake or undertaken something which you found unsatisfactory or unacceptable, do let us know, even if you do not think your particular concern amounts to a complaint. We will not ignore a complaint. In fact, we are happy to receive your feedback so that we can improve our services in the future.
 

How To Complain

• send your complaint using our Contact page,

• by emailinging contact@mkklion.com, or

• writing to Mr Andrew Ward, MKK Lion Ltd, 15 Castle Street, Bishops Stortford, CM23 3TG, UK

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Once we have received your written complaint, we will contact you in writing within seven (7) days.

 

At this stage we will give you our understanding of your case.

We will also invite you to make any further comments that you may have in relation to your complaint.

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Within Twenty-One (21) days of receipt of your written complaint, we will write to you informing you of the outcome of our investigation of your complaint and let you know what actions have been or will be taken.